File a refund request
How does it work?
1. You submit to us a refund request using the form below.
2. Your request will be reviewed in 1-3 business days after its submission, after which we will send you an email with details on the refund for you to confirm.
3. We will not refund for any request that does not include proof that you failed the test, or feedback on the quality of the product stated in the request.
4. If the request is accepted, we will send you the refund. The process might take anywhere from 1-10 business days, depending on PayPal's procedure.
How much refund I can get?
Refund amount = Refund rate x Purchase amount - PayPal transaction fee
- PayPal transaction fee is charged to us by PayPal when you make a purchase. Since PayPal does not refund that fee to the seller when a refund is issued to the customer, we have to deduct it manually from your refund.
- Purchase amount is the amount you paid for the product for which you requested a refund.
- Refund rate: For a Partial refund, the rate is 50%. For a Full refund, the rate is 100%.
Under what circumstances are you eligible for a refund?
Partial Refund
- If you get a rejection from your intended consulting firms after using our products
- If you can provide a specific complaint on why you are dissatisfied with a product, AND your purchase was made between 3-30 days before the refund request
Full Refund
- If you encounter a completely new test, AND can provide a detailed review on the new test
- If you can provide a specific complaint on why you are dissatisfied with a product, AND your purchase was made under 3 days before the refund request
Under what circumstances are you NOT eligible for a refund?
- If the feedback in your refund request form is written by AI, we will automatically reject the request without any reply
- A refund request for any Coaching package
- A refund request for products that are not intended for the test you failed (e.g., a refund request for any BCG Casey package is rejected if the failed test is McKinsey Solve)
- A refund request for encountering a test that is available for at least 150 days in your region, and you purchased the package without checking which test you had to take
- Your purchase was made at least 60 days before the refund request
- Unable to confirm the details of the refund we sent to you via email
- Unable to reach an agreement on the Refund amount
Other information
Refund amount & conversion rates
The Refund amount will be calculated based on your Purchase amount in US dollars ($). If you paid using a currency other than US dollars, the actual amount that you receive might fluctuate due to changes in conversion rates between the purchase date and the refund date.
Access after refund
In most refund cases, we will revoke your access to the refunded course.
Refund request form
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