The MConsultingPrep creates and develops content for the interest of MConsultingPrep’s customers. All the contents, including but not limited to blogs, courses, tools, comments, guidance, experience, numbers, texts, algorithms, images, and databases (MConsultingPrep’s content), are for customers to read, search for, purchase, and book services. MConsultingPrep offers our content with the details included in each description. You must register an account to access premium content, such as courses, tools, and services.
The content on this website is owned by MCONSULTINGPREP., JSC (trading as MConsultingPrep). Any content sent to MConsultingPrep.com, including all comments, messages, and contest entries become the property of MCONSULTINGPREP., JSC, and can be used as needed.
The information on this website is provided for informational purposes and on an “as is” basis with no guarantees or warrantee of any kind. By using this website and the email newsletters associated with this website, you agree to hold MCONSULTINGPREP., JSC harmless for any actions you take based on the information presented and the results of those actions.
Products that can be accessed through MConsultingPrep’s website are independently researched and developed by MConsultingPrep. All of the contents, including but not limited to comments, guidance, experience, numbers, texts, algorithms, images, and database, are created independently by MConsultingPrep. MConsultingPrep is not part of or associated with any test providers, nor provides any product and/or service on behalf of test providers. The purpose of our product is to provide skill training and guidance for MConsultingPrep’s customers. It neither represents nor replaces any actual tests provided by any third party, including, but not limited to, test providers.
Coaching service on MConsultingPrep
We offer online career preparation coaching services and/or any related/auxiliary career preparation materials offered by Coach on the Company website at www.mconsultingprep.com or its subsidiary/affiliated websites. Each meeting lasts 30 minutes, 60 minutes, or 90 minutes. The content of the meeting is decided between the candidate and the coach.
1. About the coach
Our Coaches are independent third-party; they are not employees of MConsultingPrep. MConsultingPrep only acts as a liaison to connect the candidate with a coach, and payment will be made on our platform based on the coach fee.
The coach has full control over the service they provide, the price of the service they provide, the availability of coaching service, the coaching approach and the coaching materials.
2. Meeting process
2.1. Booking a meeting
The candidate book a meeting with a coach by selecting the Coaching service provided on the Coach Profile and a timeslot based on the coach’s availability. Once the checkout is complete and the booking is created. The candidate will receive a ful refund if they cancel the booking request before the coach confirmation. The meeting status on the platform will be "Waiting for confirmation".
If there is no response from the coaches within 72 hours, the booking will be automatically cancelled.
If there is no response from the coaches within three days, the booking will be automatically cancelled.
2.2. Meeting confirmed
Coach has confirmed the booking request, and candidates are charged with the meeting. At this stage, both candidates and coaches CANNOT cancel the meeting. The meeting status on the platform will be "Confirmed"
2.3. Meeting in progress
The meeting has started and its status is changed to "In progress". Candidate and coach can send materials directly during this meeting.
2.4. Meeting ended
After the coach has ended the meeting, the meeting status on the platform will be changed to "Ended".
If there are any problems, please take action within 3 days of the meeting ending. Your meeting will be automatically completed after 3 days if there is no problem.
2.5. Meeting completed
When both parties (the coach and the candidate) confirm the meeting is completed, the meeting will be marked "Completed".
Our customer support team cannot help you solve problems if your meeting is "Completed". Therefore, you should to contact MConsultingPrep within 3 days of meeting ending.
3. Rescheduling a meeting
There are two different types of rescheduling action:
- At the Waiting for Confirmation stage: The candidate can change the timeslot after they have sent a booking request to the coach. The new booking timeslot will replace the previous one, and the coach will need to confirm the new timeslot.
- At the Confirmed stage: The rescheduling action will be performed in the form of a request to the coach. If the coach confirms the new schedule, the meeting will be conducted in the new timeslot. If the coach rejects the request, the meeting still keeps the timeslot that previously confirmed by both sides. In case there is no response for the request, the meeting is deemed to be cancelled by the person who requested the rescheduling.
4. Cancellation & Refunds of Sessions
You can cancel your booking request and will not be charged for the payment. However, you are NOT allowed to cancel your confirmed meeting, resulting in no refund.
In the event of an urgent matter, you can discuss it with the coach. If the coach agrees to your cancel request, send an email to [email protected] (along with proof) to cancel. Our team will check with the coach and you will get a refund equal to 90% of the price of the coaching session.
A conducted meeting is non-refundable.
Terms & Policy
30-day Refund Policy
Within 30 days of purchase, if you find the quality of our materials to be unsatisfactory AND are able to provide specific complaints, you can request a partial, or in some specific cases, up to a full refund. In the case of a failed test, we would only be able to provide you with a refund of up to 40%.
Please note that if the customer simply says I don’t like it or were looking for something else without legitimate justifications, we CAN NOT proceed a refund.
Please be advised that no refund policy is applicable to products and services provided by coaches.
To claim a refund, please reach out to us at [email protected] with your specific complaints, and we will get back to you as soon as possible. Please be mindful that with any refund, the license to our products will be retracted.
Payment & Pricing
All transactions performed on our website are powered and protected by PayPal, which allows you to purchase our products with credit/debit cards OR a PayPal account. If you have any trouble processing your purchase, please reach out to our team at [email protected] for further instructions.
Accessing Purchased Products
Once the payment has been completed, we will send you an email containing the link to the learning interfaces of the products you have purchased, which include web-based apps, PDFs, videos, and interactive courses depending on each product.
Purchased products will also be available for access through your User Dashboard, which can be accessed through the profile icon located on the top-right of the screen.